Last Updated: August 28, 2026
This Privacy Policy (the "Policy") describes how X-Joy HK Limited ("holopix", "our", or "we") collects, uses, and discloses certain Personal Information obtained through our website (the "Site"), and how we process information when providing our services through our software platform (the "Services"). By using our Services, you agree to the terms of this Policy. We are located at 1 Queen's Road Central, Hong Kong. For any questions or remarks concerning this Policy, please contact us at HolopixAI@holopixai.art.
In the course of providing our Services, we may collect information about users on behalf of our customers and users. The way we handle information on behalf of our customers is governed by our contract with the relevant customer and that customer's own privacy policies. We do not control, and are not responsible for, the privacy policies or practices of our customers or any other third party.
This Policy explains the types of data we collect when you use the Site and/or the Services, the purposes for which we collect them, how we use them, and the rights and choices available to you.
Holopix is the data controller of Personal Data provided to, or collected by or for, our Website and the Service. We may also act as a data processor on behalf of our customers for Personal Data that we process on their behalf when providing the Service.
We collect and use your personal information in accordance with the principles of legality, minimum necessity, and openness. If we intend to use your personal information for a purpose not expressly stated in this Policy, or if we collect and use your personal information for another specific purpose, we will provide you with separate, detailed information about the purposes, methods, scope, and other terms governing that collection and use in a reasonable manner (including, but not limited to, by updating this Policy, reissuing documents, displaying prompts on the website, pop-up windows, in-site messages, email, or website announcements). We only collect and use your personal information after obtaining your authorized consent.
System permissions such as Location Services, Microphone, and Photo Album are not granted by default. They are accessed only when needed to enable specific features or services, and only upon your explicit authorization. You may revoke these permissions at any time. Even if you have granted the relevant permissions, we only access them within the scope of your authorization. If you decline to grant these permissions, you will be unable to use the relevant feature, but this will not affect your use of other features of the product and/or the Services.
We collect and maintain Personal Information, including:
We use this information to provide our services, communicate with you, and improve our offerings.
The information we collect and maintain about our users comes from the following categories of sources:
Holopix collects Personal Data that you provide through the Service only to the extent necessary or appropriate to fulfil the purpose of your interaction with us, such as providing the Service and/or responding to your requests. When signing up for the Service, you may create an account with an email address and password, or sign in with your Google Account. If you purchase a paid plan, we also collect billing information. We use this data to provide you with access to the Service and/or the Site, to contact you about your access and use of the Service and/or the Site, and to notify you of important changes. Such uses are necessary for the performance of the contract between you and us. We use your contact information to respond to your requests; such uses are necessary to respond to or implement your request. You may send us a request or question regarding the Service at HolopixAI@holopixai.art. The legal basis for collecting and processing this data is our legitimate interests. We retain this data for as long as you remain an active customer.
When you use the Site, we automatically receive and record certain information from your computer (or other device) and your browser for the purpose of providing our Services. This may include your IP address and domain name, the pages you visit, the date and time of your visit, the files you upload or download, the URLs of the sites you visit before and after the Site, your software, and certain cookie information (see below). To obtain this information, we may use web logs or applications that recognize your computer and gather information about its online activity. Where legally required, the legal basis for collecting and processing this data is your consent or implied consent by acceptance of this Policy; otherwise, it is our legitimate interests. We retain this data for as long as you remain an active customer.
We use different types of cookies on the Site to improve the user experience, distinguish users, and collect usage data. These include:
We may use session cookies to identify a user during a single browsing session, and persistent cookies that store data on your device for future visits. The legal basis for processing this data is our legitimate interests. We retain this data for as long as you remain an active customer. If you are concerned about cookies, you can set your browser to refuse all cookies or to alert you when a cookie is being set so that you can decide whether to accept it. You can also delete cookies already stored on your device. However, if you block or delete cookies, certain features of the Site may not operate correctly.
We process certain personal data regarding our users, such as email addresses, and Usage Data relating to or derived from their use of the Service. This information is stored for as long as you remain an active customer and is securely erased when no longer needed. Usage Data helps us maintain, enhance, support, improve, and develop our Service. We use and share this information only in aggregated or de-identified form and do not disclose individual data. This processing is necessary for us to pursue our legitimate interests in improving our customers' experience with the Service.
We may share your Personal Information with other parties for the purposes described below.
Holopix uses third-party service providers that perform services on our behalf, including web-hosting companies, mailing vendors, and analytics providers. These providers may collect and/or use your information, including information that identifies you personally, to assist us in achieving the purposes described above.
We partner with certain third parties to obtain the automatically collected information described above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs and may set and access cookies on your computer or other device. In particular, the Site uses Google Analytics to help collect and analyze certain information for the purposes described above.
We may use or share your information with third parties when we believe, in our sole discretion, that doing so is necessary to:
From time to time, holopix may share aggregated or de-identified information about users, such as by publishing a report on trends in the use of the Site. For clarity, de-identified information is data from which personally identifiable information, such as name, email address, or other identifiers, has been removed, making the data anonymous.
If you would like to learn more about the Personal Information that holopix holds about you, or would like to update, change, or delete that information, contact us at HolopixAI@holopixai.art. Subject to applicable law, you have the following rights in relation to your personal information:
To exercise any of these rights, contact us at HolopixAI@holopixai.art. We will respond to your request as soon as reasonably possible and in any event within thirty (30) days, or within the timeframe required under applicable law. You may also authorize an agent to make a request on your behalf. To designate an agent, please provide a written document signed by both you and the agent authorizing the agent to act on your behalf; you may also use a power of attorney. We will require you to provide information that allows us to reasonably verify that you are the person about whom we collected Personal Information.
The Site may contain links to third-party websites. If you use these links, you will leave the Site. We do not control and are not responsible for these sites, their content, or their privacy policies. We do not endorse them or make any representations about them, or about any information, software, or other products or materials found there, or any results that may be obtained from using them. We encourage you to read the privacy policy of any site you visit.
We take significant precautions to safeguard your Personal Information by adhering to generally accepted standards for data protection during transmission and once we receive it. We take all necessary precautions to ensure that customer data remains secure and is not exposed to unauthorized personnel. However, like any hosted service provider, we cannot guarantee that unauthorized third parties or personnel will not gain access to your Personal Information despite our efforts. Your information travels through third-party infrastructures that are not under our control when you use the Site and the Services. This Policy does not apply to any information you transmit to other users of the Site or the Services, and you should avoid transmitting personal or identifying information to other users. If you have questions about data security, contact us at HolopixAI@holopixai.art.
We process certain personal data regarding our customers' users, such as email addresses, for as long as the customer remains an active user. We retain data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws, and no longer than necessary. Specific retention periods include:
When we dispose of Personal Information, we use methods that prevent its restoration or reconstruction.
We use a content delivery network that deploys data at the edge in several countries. The information we collect through or in connection with the Services is transferred to and processed in countries outside the European Union/European Economic Area ("EU/EEA") for the purposes described above. In these cases, we ensure that appropriate safeguards are in place to protect the personal data of data subjects residing in the EU/EEA. Holopix may also subcontract the processing of your data to, or otherwise share it with, affiliates or third parties in countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Site or by providing personal or other information to us, you expressly consent to such transfer and processing.
The GDPR, the Act on the Protection of Personal Information of Japan, and other applicable data protection laws provide certain rights to data subjects. Broadly, you have, or may have, the right to:
These rights may not be absolute. For example, if you withdraw your consent to our processing of your personal information, we may continue to process it to the extent required or otherwise permitted by law, particularly in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations. In the event of a data leak, we will inform the regulatory authorities and affected users in a timely manner. If you have any questions about this Policy, contact our Data Protection Officer at HolopixAI@holopixai.art.
Pursuant to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have certain rights with respect to their personal information, as described below. These rights are not absolute and are subject to exceptions set forth in the CCPA.
California residents have the right not to receive discriminatory treatment from us for exercising the privacy rights conferred by the CCPA. They have the right to access their Personal Data (if holopix is processing it) and other certain information similar to that in this Policy, and the right to request that businesses stop selling or sharing their personal information ("opt-out"), including through a user-enabled global privacy control. Businesses cannot sell or share your personal information after they receive your opt-out request unless you later authorize them to do so again.
Subject to certain exceptions described in the CCPA, each California resident has the right to request that we disclose:
California residents have the right to restrict our use of Sensitive Personal Information collected about them. We collect and use this information from the sources described above and share it with third parties as described above. We do not sell personal information as defined under the CCPA, nor do we share personal information for cross-contextual behavioral advertising purposes, and we do not have actual knowledge that we sell or share the personal information of consumers under 16 years of age. We do not use or disclose sensitive personal information for purposes other than those specifically permitted by the CCPA and its implementing regulations.
Each California resident has the right to request the deletion of their personal information that we collect or maintain (a "Request to Delete"), and the right to request the correction of inaccurate personal information that we maintain (a "Request to Correct"), subject to certain exceptions set forth in the CCPA. To make any of these requests, email our customer service at HolopixAI@holopixai.art.
To protect your privacy and security, before completing any Request to Know, Request to Delete, or Request to Correct, we must verify your identity. We will do so by asking you to provide certain data we have already collected from you to confirm that it matches our records. In certain instances, additional verification steps may be required.
California residents may designate an authorized agent to make a request under the CCPA on their behalf. Before completing a request made by an authorized agent, we require that you provide the agent with written permission to submit the request and that you or your agent provide us with a copy of that written permission. We also require that you verify your identity as described above.
Your personal information will be retained in accordance with our Data Retention Policy. The periods for which we retain information are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used, taking into account legal and regulatory provisions and the limitation periods for taking legal action. If you have questions, email our customer service at HolopixAI@holopixai.art.
We do not knowingly collect personal data about children under the age of 13. If a parent or guardian becomes aware that their child has provided us with data without their consent, they should contact us promptly, and we will take reasonable steps to ensure that the data is deleted from our files. This service is not intended for children under the age of 13. Should we discover that an account is held by a user under the age of 13, we reserve the right to suspend or terminate the account and delete the relevant personal data.
We may change the Site in the future and, as a consequence, revise this Policy to reflect those changes. We encourage you to review the Site periodically for the latest information on our privacy practices. If we make a material change to this Policy, we will provide you with appropriate notice by email or other means.
If you have any questions or concerns about this Policy, contact us at HolopixAI@holopixai.art.